The Alaska Range Hideaways

We put together these “House Rules” so that you can enjoy the facilities as much as the next guests. When you make your reservations, you will be confirming that you agree to abide by them.  If you have any questions or concerns, please let us know.

Reservations and Payments

Please process your payment online. Credit card information must be provided in order to complete the booking process. A deposit of 20% of the reservation’s total cost is required at the time of booking to hold the reservation. This will be charged to the credit card on file. The full balance is due upon check-in. Additional charges incurred during your stay will be charged at time of departure. If you need to pay by check, mail to Alaska Range Hideaways ATTN: Ben Mercier, P.O. Box 1229 Delta Junction, AK 99737.

Tour Packages

***The principle reservation policies are the same for tour package booking.  Again there is a minimum deposit of 20% of the total reservation/booking cost for all tours, and the full balance is due upon arrival.***

Cancellation Policy

We know that emergencies may come up and ask that you appreciate that holding reservations means that we may be turning away business from others. Because of this, the 20% deposit payment will not be refunded unless you cancel 15 days prior to your arrival date.  If you cancel and the date is greater than 15 days from arrival, we will refund your deposit, less our administration fee of $50.00. There will be no refund of any monies collected if you cancel within 15 days of arrival. All cancellations will be processed approximately on the 15th of the following month.

Security and Damage Liability

You are responsible for damage caused by you or your party. Damage is where labor and/or materials is required to restore the cabin to the condition it was in when you arrived. We want to return your deposit to you in full.When you make your reservations and do not use a credit card, then on arrival you must put a down cash security/damage deposit of one night’s stay. After check out and your unit has been inspected and nothing found missing or damaged or extra cleaning needed, then your money will be returned to you within 15 days.

***By placing a reservation you acknowledge that your credit card we have held on file will be charged for damages you caused during your stay.***

Here are a couple of requests:

• Burn candles in provided candlesticks or votive candles in votive holders only. Candles drip and wax which damages furniture tops, bed covers and carpets.
• Please do not flush sanitary supplies or condoms. Use the sani-bags provided and place in the waste basket for disposal.
• Do not leave garbage out at night because it attracts animals. Remove your garbage bag from the can and tie tightly at the top. Leave your garbage outside in the morning for pick up.
• Please don’t pour grease down a drain since it will play havoc with the sewage system. Use the grease can under your sink. Pouring grease outside will attract animals.

Basic Amenities and a Little More

Fully equipped kitchen, really comfortable bedrooms and bathrooms, and a great Great Room with a view. Here’s a partial check list: central heat, stove, refrigerator, microwave, toaster, coffee maker, dishes, flatware, utensils, pots and pans – HDTV/VCR/DVD player, wi fi, fire and smoke detectors, pillows and bed linens, blankets, starter towels, washcloths, bath mats. A starter supply of bar soap, dish soap, toilet paper, paper towel, laundry detergent and garbage bags. Once the starter supply is used, guests may request refills. Just ask if you think of something else you need … we will be happy to accommodate you if possible.

Parties

Please, no loud parties … small, quiet celebrations are encouraged. Guests bothering other guests (or the animals) will be required to leave (after a couple of warnings) and forfeit any unused rental fees.

Cleaning Fee

We do charge a minimal cleaning/linen restocking fee ($50.00)   Please indicate how often you would like this service during your stay.

Please no smoking and no pets

You are welcome to smoke outside.  If you smoke or have a pet in the cabins, a damage fee of $300 will be charged for additional cleaning.

Arrival and departure

Our check in begins at 1:00pm each day. Checkout is at 11:00 AM; subject to availability, you can get a late check-out which must be cleared by the cabin keeper. If you check out late and cause other guests to be inconvenienced, you may be charged.

Bears, Moose and other things that bite and trample

We are in the great Alaska Interior!  Bears and moose are nearby. So are some pretty large flying insects. They are not used to people (except the bugs) and, caught at the right time, they can do much hurt. Just give them a wide berth … especially a protective mama moose or bear.